Your shipping costs will be calculated in your shopping cart at the time of checkout and before you confirm your order. The default shipping option is a service such as FedEx or USPS. Orders shipped to P.O. Boxes or APO/FPO can only be shipped via USPS. Orders with FedEx shipping typically will ship the same day if placed before 12:00 p.m. MDT, but may take up to 2 business days from order confirmation. Orders with USPS shipping typically ship the following business day, but may take up to 3 business days from order confirmation. "Business day" as used in this agreement is defined as Monday through Friday, except for federal or state holidays.
Free shipping offers are valid for U.S. addresses only, excluding Alaska, Hawaii, P.O. Boxes & APO/FPO, unless otherwise specified.
The following chart illustrates typical shipping times for the various shipping options offered by Zona.com. However, Zona.com cannot guarantee specific arrival dates due to weather or other factors affecting shipping carriers. Contact Zona.com customer service if you need to make specific shipping arrangements.
Example: If a customer places an order via FedEx Express Saver at 2:00 p.m. on a Wednesday, then it will typically ship out the following day (Thursday). Since weekends are not counted as business days, the package would usually arrive on the following Tuesday.
Signature service is available at checkout for all orders (both FedEx and USPS) so that you may ensure your package is accepted by a person. Because some users prefer to have their packages left untended at the delivery address, signature service is optional and you may decline the signature service option at checkout. But by declining signature service, you acknowledge that your package may be stolen, exposed to extreme weather, or go missing at your own risk of loss.
If you unintentionally leave the signature service selected or if you change your mind and wish to have it removed after you have placed your order, then you may call Zona Health to request the removal of the signature service option. However, Zona Health will only be able to cancel the signature service if you call us before your package has been shipped. There is a $2.75 convenience fee charged for cancelling the signature service option on an order which has already been placed.
In the unlikely event that an item on your order is backordered, you will be notified by phone, email, or mail within two (2) business days. At this point you can choose to either wait for the item, or remove it from your order. If you choose to wait, or we are unable to contact you, then the backordered item will ship out to you automatically just as soon as we get it back in stock. We will ship the available items immediately and ship the balance when it becomes available (with no additional shipping charges).
Payments for backordered items are paid in advance as part of the original order. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.
Once an order has shipped it is considered to be a completed transaction and is subject to our standard return policy. Refusing a package does NOT entitle you to a refund. Refused packages are subject to a 15% restocking fee* plus the cost of shipping and handling. When we receive the refused package back, a refund will be issued consistent with the original method of payment for the remainder of the purchase total.
*The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.
Orders that have been returned to us due to an incorrect address will be handled in a timely manner by our customer service department. If Zona.com has made the error, we will re-send the shipment to the correct address at no cost to you. If the person who placed the order made an error in the shipping address, or never claimed the package, they will need to pay the cost of re-shipping the package. If we cannot contact the person who placed the order within 10 days of receiving the undelivered package back, the package will be treated as a refused package (see "Refused Packages" for more info).